Service & Support

To create a world-renowned leading enterprise in the international 
packaging machinery field.

Frequently Asked Questions

Provide you with the most detailed answers.
  • Q Why do some packaging machine model names look similar in the market?

    A

    As packaging equipment evolves, many suppliers adopt similar model names. However, good equipment should be evaluated based on multiple factors, such as product quality, equipment structure and configuration, actual packaging results, supplier service and support, parts availability, and equipment lifespan.

  • Q What certificates does Hualian have?

    A

    Hualian has obtained ISO 9001, ISO 14001 and ISO 45001 management system certifications, as well as CE, RoHS, LVD and BSCI certifications.

  • Q What payment methods does Hualian accept?

    A

    We accept T/T, Western Union, Alibaba Online Payment to pay.

  • Q Can Hualian provides a machine working video before I place an order?

    A

    Certainly, we have video of every standard machine and can send to you by Email or other way you want.

  • Q Is Hualian a packaging machine manufacturer or a trading company?

    A

    We are a packaging machine manufacture and we provide perfect OEM and after-sale service. We export machines to over 108 countries since 1995.

  • Q When was Hualian Machinery founded?

    A

    Hualian Machinery was established in 1989.

  • Q What should I do if the temperature controller on the sealing machine stops lighting up?

    A

    1) Check whether the switch for the heating element is turned on.

    2) See if the indicator light on the switch illuminates; if it does not, the switch may be faulty, or a wire might have come loose.

  • Q Why did my band sealer stop sealing properly after working fine before?

    A

    Check whether the actual temperature of the heating block matches the temperature set on the controller; also, check for any temperature difference between the top and bottom of the heating block—if one side is cooler, the corresponding heating element is faulty.

  • Q Why is my band sealer not sealing firmly?

    A

    1) Reduce the heat-sealing speed and check if the sealing quality improves.

    2) Verify the temperature controller: Compare the set temperature with the actual displayed temperature.

    If the temperatures match: The heating system is functioning correctly. If no seal forms at all, increase the temperature by ≥10°C; if the seal is weak, increase it by 5°C and test again.

    If the temperatures do not match: If the temperature fails to reach 150°C after more than 10 minutes of heating, the heating system is malfunctioning.

    3) Diagnose heating issues: If the "run" indicator light is off, the temperature controller is faulty and needs replacement. If the "run" light is on but no heating occurs, there is an issue with the heating element or the wiring—please contact after-sales support.

    4) If a seal forms but is not secure: Increase the pressure on the embossing roller.

  • Q Can I download manuals, maintenance guides or troubleshooting documents?

    A Sure. You can find the relevant product documentation in the download section of our website; please download it as needed.

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Tel: +86-577-88627766
Email: hl@hualian.biz
Add: No.2 Dawei Road, Gaoxiang Industrial Pack, Wenzhou China.

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