Service & Support

To create a world-renowned leading enterprise in the international 
packaging machinery field.

Frequently Asked Questions

Provide you with the most detailed answers.
  • Q When was Hualian Machinery founded?

    A Hualian Machinery was established in 1989.
  • Q Is Hualian a packaging machine manufacturer or a trading company?

    A We are a packaging machine manufacture and we provide perfect OEM and after-sale service. We export machines to over 108 countries since 1995.
  • Q Can Hualian provides a machine working video before I place an order?

    A
    Certainly, we have video of every standard machine and can send to you by Email or other way you want.
  • Q What payment methods does Hualian accept?

    A
    We accept T/T, Western Union, Alibaba Online Payment to pay.
  • Q What certificates does Hualian have?

    A
    Hualian has obtained ISO 9001, ISO 14001 and ISO 45001 management system certifications, as well as CE, RoHS, LVD and BSCI certifications.
  • Q Why do some packaging machine model names look similar in the market?

    A Since these machines have long history and are very popular in the market, it may be indeed possible that some machine models are similar as others. What we may think is that the machine model does not make big difference. And the criteria for machines may depend on the technical support and quality of the machines. 
  • Q What warranty and after-sales support does Hualian provide?

    A
    Our warranty is 12 months. Normally, the general after-sale service may be as below. 
    1) The technical support is permanent. 
    2) The paid spares parts could be provided at any time,
    3) We have dealers in some countries to offer compensable service. 
  • Q What film materials are suitable for thermoforming packaging machines?

    A High-Temperature Thermoforming Bottom Film: Primarily manufactured using raw materials such as PA, PP, PE, TIE, and EVOH. It is capable of withstanding sterilization temperatures of up to 130°C for one hour and low-temperature refrigeration down to -40°C.
    Basic Structure of High-Temperature Film: PA/TIE/PP/TIE/PA/TIE/PP
    Lidding Film: PA 1.5 / CPP 7
    Thermoforming Parameters: Film thickness 0.12 mm allows for a draw depth of ≤ 30 mm; 0.16 mm allows for ≤ 50 mm; 0.2 mm allows for ≤ 80 mm; and 0.24 mm allows for ≤ 100 mm.
  • Q Can one thermoforming packaging machine handle different package depths?

    A It is possible to achieve different depths by using different height inner molds.
  • Q Can a thermoforming packaging machine be equipped with a filling system?

    A Yes, certainly. We can customize various filling systems, such as gripper feeding or liquid filling.

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Tel: +86-577-88627766
Email: hl@hualian.biz
Add: No.2 Dawei Road, Gaoxiang Industrial Pack, Wenzhou China.

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